When I was in my early twenties I had the worst job I have ever had. It was in a call centre. Hours on end sat in front of a screen with those damn headphones on. Call after call coming into your ear, meaning that you constantly had to employ your mind to the repetitive task involved. No chance to daydream, not a second to relax or chat to you neighbour. Call after call after call, from people with little social skills who often rude and sometimes very agressive. Hard targets to meet. No job satisfaction. Having to put a sign up when you wanted a loo break, which you weren't allowed to take less than twenty minutes before a schedlued break, and which was recorded on your stats.
We were treated no better than a machine part, a cog in the wheel, every ounce of productivity squeezed from us relentlessly. One time when I was on holiday in Devon away from the hellhole I sat and looked at the sea and cried. It seemed luxury beyond belief to look at what I wanted to look at, to be allowed think what I wanted to think, to sit where I wanted to sit with no one monitoring me, watching me.
I didn't handle it too well I'm afraid. I fully resented having to be in that building and didn't everyone know it. From the moment I came into work my one and only thought was to get the torture over and done with and get out.
This made me a miserable person. I was lacking in humour, surly, bitter. Colleagues and customers were treated with the same contempt.
But I couldn't keep it up. I couldn't keep up the scowl and the low, depressed voice, and the lack of eye contact. It isn't actually normal for humans to spend many hours a day like that, day in day out, not unless they are truly depressed and can't help it, which I wasn't. I soon discovered that actually it used up far more energy to keep up being so miserable and only made the job even worse. But that to keep it up would probably mean that I really would become depressed and then I'd be in trouble.
I didn't, thereafter, go into work with a song in my heart, but i did lighten up and try and make the best of it. It was easier being a nicer person to colleagues and customers, took much left effort, came more naturally. It certainly made things easier in the long run.
That was the story I would have liked to have told to the check-out woman at my supermarket today. It is the third time in the last few months that she has pushed my shopping along and each time she has done it she does so with a face like thunder. She mumbles, she snaps, she doesn't do the thing she is supposed to do, like ask if you want help with your shopping. She hates the job, she resents being there, and she sees absolutely no reason not to let me know just how miserable she is.
I think the woman in front of me even asked her if she wasn't in a very good mood, because I heard her reply in as dark a tone as she could muster, "I'm fine."
A one off might have meant a bad day, something wrong. Three times in a random sequence means she must be like it a fair amount of the time. I'm glad I'm not her manager. And I bet her colleagues aren't keen on her either. In short, she's creating far more negative energy around her than there need be, thus making things harder, her load heavier, her job worse.
I refuse to take her attitude personally. I act as if I haven't noticed her rudeness and yet I don't try and cheer her up either. I don't let her effect my behaviour in anyway. It's her hellhole - I got out of mine.
And again, this afternoon, I finally got the call from X Council about helping me return to work. Mark, for that was his name, made a particular effort to let me know that he wasn't pleased with me. I think someone must have given him a kick up the arse for taking over a week to phone me, and he decided - in exasperated tones - to make sure that I knew all about the fact that he had phoned me several times and that I hadn't been in. As if I should have been sitting by the phone, slobbering for him to ring me, and not stepped foot outside of my house until he had deigned to do so.
No thought of a simple apology and explanation, which would have been the most straight forward way of conducting the conversation. Nope. Blame and exasperation, implying that I should be the one apologising and explaining.
But the way I see it, is that he is here to help me. He is the one being paid to do a job, not I. He has standards to work to. I don't. I could have, if I had chosen to be, very off hand with him and argued back, because he sort of seemed as if he was spoiling for a fight.
But, instead, again, just like with the check-out girl, I chose to ignore his rudeness. If you work in Customer Service long enough, and get good at it, there is a neutral tone of voice you learn to affect that will see you through almost any situation. I used that. I think it perplexed him. I don't think he's used to people upping the stakes on what level of professionalism is expected from him.
He was flustered I think. At first we were going to meet, and then he decided that he would rather phone me again to arrange to meet. Whatever. You lead, I'll follow.
I know I probably sound like a know-it-all, but I really have learnt to be very good at keeping a lid on my unhappiness and behaving as if nothing is wrong. It's simply not fair to make other people your punchbag. Not to your family, not to your friends, and not to the person who has chosen you to process her shopping or help her find a job. Being polite makes things easier. For everyone. I just wish other people would learn that too.
